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FAQ

Are there any restocks of sold-out items?

All items are one of a kind and will not be added. Exceptions will be noted in the product section.

Will it be kept in stock once I add it to my cart?

No, it will not be secured. Stock will be secured after the order is confirmed.
Please note that the product may be sold out before it is confirmed and you may not be able to place an order.

I don't get mail.

You can check your registered e-mail address from the My Account page to make sure it is correct. There is also a possibility that your e-mail address has been sorted into the spam folder.
In addition, we recommend other email addresses since @icloud.com is not able to receive emails in many cases.
If you cannot receive mail via icloud mail (Apple website), please check the following.

How soon will I receive my order?

Orders are shipped within 2-5 business days (or as otherwise indicated on each product page, if applicable).
(Orders must be received by 1:00 p.m. on weekdays after payment is confirmed. Orders placed after 1:00 p.m. on weekdays will be processed from the next business day to three business days later.)
*Please note that there is a possibility of delay due to weather and traffic conditions.

Wrong product was received or the product was defective.

We apologize for any inconvenience caused.
Please let us know using the Contact Us form or by phone. We will exchange or return the product at our expense, including shipping and handling charges.

I want to cancel.

Cancellation before shipment is possible.
Please contact us from the Contact Us page with your order number, which is shown in the order confirmation e-mail, your name, and the product you wish to cancel.
Please note that items that have already been shipped will be treated as returned after you have received them. In this case, the customer is responsible for all return shipping and transfer fees.

How much is the shipping cost?

A flat rate of 1,400 yen (excluding tax) is charged within Japan.
Hokkaido, Okinawa, and remote islands will be charged 3,000 yen (excluding tax).